Purchasing and Shipping Terms
Orders will be processed in the order they are received. Depending on availability, we normally ship within 3 to 10 business days from our warehouse. Please allow 8 to 20 days to receive your order. Backorders will ship immediately once they are received in our warehouse. We will not charge additional shipping fees for backorder shipments.
At our discretion, we may ship via Canada Post or CanPar. Shipping charges are based on actual Canada Post calculations. For international orders, the purchaser is responsible for any custom excise taxes. All prices quoted in Canadian dollars.
For online orders we accept VISA, MASTERCARD, DISCOVER or PayPal.
Disclaimers: All prices subject to change without notice. No responsibility for typographical errors. Only one promotional coupon per order.
TRAJAN Return Policy
If you are not completely satisfied with your purchase you may return your merchandise. Please contact us for a RMA (Return Merchandise Authorization) number for exchanges and returns. All requests for returns must be made and received within 30 days of the original shipping date. The box must include the RMA number. Please include a note with the reason for your return or inquire about details by emailing us at firstname.lastname@example.org or calling us at 800-408-0352. Be sure to include your order number in the communication.
If we shipped defective or wrong merchandise we will reimburse you for the return shipping charges and will exchange for proper merchandise. If we shipped the correct merchandise but you are dissatisfied we will refund the full value of all merchandise, excluding shipping, returned in sellable condition with all packaging materials.
Important: We cannot accept returns which are improperly packaged and reach us in damaged condition and do not have a RMA number included on the box. Therefore, we strongly recommend that you return merchandise in the same packaging that you received it in. We suggest insuring your return shipment.
TRAJAN is committed to protecting your privacy. We will use your personal data for processing your order. However, with the exception of the shipping providers (CanPar, FedEx, or Canada Post), we will not share or sell your personal data with other companies or organizations for marketing or any other reasons. We may send you a limited number of special offers or catalog updates throughout the year but will stop doing so if you let us know that you no longer wish to receive them.
Your personal data, such as name, address and credit card information, are transmitted to our web server via a secure and encrypted connection in SSL-modus (secure socket layer). If you experience technical difficulties or feel unsafe using the internet please feel free to call us toll-free at 1-800-408-0352 to place an order.