Refund policy

If you are not completely satisfied with your purchase, you may return your merchandise within 15 days of delivery at your expense. Please contact us for a Return Merchandise Authorization (RMA) number for any exchanges and returns.

We will only accept items for return or exchange that are unused and in their original packaging and condition. Shipping charges are not eligible for refunds.

Returns will be processed for refund or exchange once your merchandise is received and inspected at our warehouse.

Important: We cannot accept returns which are improperly packaged and reach us in damaged condition and do not have the RMA number included on the box. Therefore, we strongly recommend that you return merchandise in the same packaging that you received it in. Your return shipment must use a means of shipping that includes parcel tracking.

If you receive a damaged order, please contact us as soon as possible at coinstampsupplies@trajan.ca with your order number and a photograph of the original packaging and the enclosed item’s condition. We will address these on a case-by-case basis and will do our best to work towards a satisfactory solution.

We will gladly refund your original and return shipping costs if you return an item due to an error that was our fault. Please contact us for an RMA number.

If you have any further questions, please don’t hesitate to contact us at coinstampsupplies@trajan.ca or 1-800-408-0352.

Return address:

Trajan Publishing Corp.
Unit 23
129 Hagar Street
Welland, Ontario
L3B 5V9